Contact us
We're here to help with platform, account, and payment queries.
Looking to book a performer or service?
We don't handle booking enquiries directly — all enquiries go through the platform so your deposit is protected and a signed contract is generated automatically.
Platform support
support@thegigster.comFor account, payment, dispute, and technical queries. We aim to respond within one business day.
Please note: We do not handle booking enquiries or send quotes on behalf of talent. To book a performer, use the marketplace and enquire directly through their profile — your deposit is then held securely and a signed contract is issued automatically.
Account or payment query
Questions about your account, a payment, or how the platform works.
Dispute a booking
Did something go wrong with an event? We'll help mediate a resolution.
Report an issue
Spotted a bug, a fraudulent listing, or a conduct issue? Let us know.
Vendor applications
Questions about your application status or onboarding process.
Support operates Monday–Friday, 9am–5pm SAST.
For urgent issues, include your booking reference in the subject line.